Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at male.14.restive@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at male.14.restive@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at male.14.restive@icloud.com.

In order to ensure that the return and refund policies of Shopify merchants not only comply with the platform's regulations and protect the merchants' rights and interests, but also enhance customer trust and be clear and understandable, I will write a complete and practical policy document covering aspects such as the policy's scope of application, return conditions, process, shipping fees, refunds, and special circumstances. 
Shopify Store Return and Refund Policy  
Thank you for choosing our store's products! To protect your rights and interests and standardize the after-sales process of our store, we have specially formulated this return and refund policy. Please read it carefully before placing your order. By placing the order, you are deemed to have fully understood and agreed to all the terms of this policy. The store has the right to revise this policy based on operational needs within the legal limits. The revised policy will come into effect after being announced on the store's page.  
I. Scope of Policy Application  
This policy applies to all customers who purchase goods in our Shopify store. It covers the entire process from online ordering, payment, delivery, and subsequent returns and refunds. The term "goods" mentioned in the policy refers to the physical products listed and sold on our store, and does not apply to virtual goods, service-based products, or specially marked items.  
II. Conditions for Returning Goods  
(1) Circumstances allowing for return requests  
1. After the customer receives the goods, they can submit a return application within 30 days from the date of receipt. Applications submitted beyond this time limit will not be accepted.
2. The returned goods must meet the following conditions: unused, not washed, no wear, no stains, no damage caused by human factors, and the original packaging, tags, accessories, and instructions must be intact, ensuring that the goods can be sold again without any issues.
3. If there are quality problems with the goods, shipping errors, damaged goods, or missing items due to reasons attributable to our store, we support unreasonably returning the goods.  
(2) Circumstances where returns are not permitted  
1. Goods that have exceeded the 30-day return period;
2. Goods that have been used, washed, damaged, or have missing packaging or accessories, which affect the second sale;
3. Customized, personalized printed/engraved goods, intimate clothing, underwear, beauty and personal care products, food, perishable items, health supplements, etc. for special categories;
4. Clearance, discounted, or "final sale, no return or exchange" goods marked with such labels;
5. Returns caused by customer personal reasons (such as choosing the wrong size, color, style, changing purchase intentions, etc.), and the goods have been opened or used;
6. Goods with problems due to customer's intentional damage or improper storage.  
III. Return Application Procedure  
1. Submitting the application: Customers need to submit a return application through the store's order page, customer service email or online customer service, providing the order number, product name, reason for return, real photos/videos of the product issues, etc., and wait for the store's review.
2. Review feedback: The store will complete the review within 1-3 working days. If the application is approved, it will send the return address, return precautions and return number to the customer; if the review is not approved, the specific reasons will be informed.
3. Returning the goods: After receiving the return notice, customers need to pack the goods intact within 7 days, attach the return number, and send them to the designated address. Failure to return within the time limit will be regarded as automatically giving up the right to return.
4. Goods inspection: After receiving the returned goods, the store will complete the product inspection within 3-5 working days. If the goods meet the return conditions, the refund process will be initiated; if the inspection is不合格， the customer will be informed of the situation， and the goods will be returned by the original route， with the shipping cost borne by the customer.  
IV. Rules for Handling Return Freight Costs  
1. For returns caused by our store's reasons (such as quality issues, incorrect shipment, damaged goods, etc.), the return shipping costs will be borne by our store. Customers need to pay for the return shipping fees in advance. After our store accepts the goods, the shipping fees and the payment will be refunded together (proof of shipping fees is required. The amount of shipping fees is based on our store's verification. We do not accept return by express delivery or JD etc. with high shipping fees. Special circumstances need to be communicated in advance).
2. For returns caused by customers' personal reasons (such as choosing the wrong size, changing their minds, etc.), the return shipping fees will be borne by the customers.
3. If customers return the goods without review, the shipping fees incurred and the risks of lost or damaged goods will be borne by the customers themselves.  
V. Refund Rules  
(1) Refund Deadline  
After the returned goods from the store have passed the inspection and are deemed qualified, the refund process will be initiated within 3 to 7 working days. The refund amount will be returned through the original payment path. Due to the different processing cycles of banks and payment platforms, the arrival time may be delayed. Please understand.  
(2) Refund Amount  
1. For goods that meet the return conditions, the refund amount will be the actual payment made for the goods, excluding the shipping fees, taxes, discount amounts, gift card amounts, etc. (unless otherwise agreed by the store).
2. If the returned goods have minor damages or packaging issues that affect the resale, the store has the right to deduct the corresponding depreciation costs before refunding the remaining payment.
3. For orders that have not been shipped, if the customer applies to cancel the order and request a refund, after the store's verification is correct, the full payment will be refunded. The processing time is 1-3 working days.  
(III) Circumstances where refunds are not granted  
1. Goods returned due to not meeting the return conditions;
2. Goods lost or damaged due to customers' failure to follow the required return process;
3. Goods that do not meet the return criteria as stipulated in the second item of this policy will not be refunded.  
VI. Exchanges and Returns Instructions  
Our store currently does not offer direct exchange service. If customers need to change the size or color of the product, they can first apply for a return. After the refund is completed, they can then place a new order in our store.  
VII. Special Cases Handling  
1. If the goods are lost or damaged during transportation, customers do not need to apply for a return. They can directly contact the store's customer service, provide the logistics凭证 and pictures of the damaged goods. The store will verify and then directly re-send the goods or offer a full refund.
2. For cross-border order returns, additional compliance with the customs and logistics regulations of the destination country/region is required. The tariffs， customs clearance fees， etc.， except for reasons attributable to the store， will be borne by the customers.
3. During holidays or peak logistics periods， the review and refund processing time for returns may be appropriately extended. The store will promptly communicate the progress with the customers.  
VIII. Customer Service Contact Information  
If you have any questions about this policy, or need to return or refund the product, you can contact our store's customer service by the following methods:  
- Customer Service Email: male.14.restive@icloud.com
- Online Customer Service: The "Online Chat" entry at the bottom right corner of the store page
- Working Hours: Monday to Friday, 9:00 - 18:00 (except holidays)  
We will do our best to serve you. Thank you for your understanding and support!